You’ve probably heard the phrase, “Walk a mile in my shoes.” Well, Home Depot is taking that literally.
The company is requiring corporate staff, including upper management and remote workers, to work an eight-hour retail shift once a quarter. CEO Ted Decker wants them to truly understand the challenges and opportunities that store associates face every day.
This isn’t just about empathy; it’s about smart business. If you’re making policies that affect frontline workers and customers, shouldn’t you know what’s happening on the ground? It sounds logical.
This initiative could lead to better management decisions and more effective customer interactions. Other companies, like Macy’s and Taco Bell, are also trying similar approaches.
And let’s be honest: Who wouldn’t want to see executives getting their hands dirty, working in the trenches, and revealing what’s really going on — from scheduling tricks to customer challenges?
It’s a reality check that could lead to significant changes in store policies and employee treatment. But even if they learn from it, I’m not convinced they will.
From my experience, when executives go into the field, it’s not like Undercover Boss. It’s a watered-down version of reality meant to look like they care. They don’t actually see or experience the things we do. But maybe I’m wrong.
Do you think this kind of frontline initiative can make a difference in how companies are run and how they treat employees and customers? Let me know in the comments, and support my work at jamesbrowntv.substack.com.
On that note, I’m James Brown, and as always, be well.
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